Shipping policy
Welcome to Aretii Naturals!
This Shipping policy outlines important information regarding the shipping and delivery of products purchased through our website www.aretiinaturals.com.au. Please read this policy carefully before making a purchase.
1. Shipping Locations
We currently offer shipping within Australia only. For an international quote please contact us with the items you're interested in purchasing and your location so we can source the best possible shipping price.
2. Shipping Methods
Orders are typically shipped via Australia Post or other reputable courier services.
Standard shipping price for orders under $100 is a flat rate $14.95. Any orders $100 or more are eligible for free shipping.
3. Processing Time
Orders are processed and dispatched within 1-3 business days of payment confirmation, excluding weekends and public holidays.
4. Delivery Time
Delivery times vary depending on the shipping agent and the delivery location.
Standard shipping within Australia typically takes between 3-14 business days from the date of dispatch.
Express shipping options may be available for faster delivery, with delivery times ranging from 1-5 business days from the date of dispatch.
5. Tracking Orders
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status of your delivery.
6. Delivery Issues
While we make every effort to ensure timely delivery of your order, we cannot guarantee delivery dates or times.
If you encounter any issues with your delivery, such as delays or lost packages, please contact us as soon as possible, and we will work with the shipping provider to resolve the issue.
7. Shipping Address
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Shipping Fees
Shipping fees are calculated based on the weight of the package, delivery location, and shipping method selected at checkout. The shipping fee will be displayed during the checkout process before payment is made.
9. Order Tracking
You can track the status of your order by logging into your account on our website or by using the tracking information provided in the shipping confirmation email.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us.